Date: June 10, 2025
Time: 7 p.m. PT
This release included the following updates:
New Identity Verification Experience for Crew Members
We’re excited to introduce a new Plaid-powered identity verification (IDV) experience all crew members in the US and Canada registering for a MyCast&Crew account – regardless of whether they receive a Start+/ETC offer invite. This enhancement replaces the previous Cognito process and delivers a faster, more secure, and user-friendly registration experience for your crew.
Plaid simplifies the onboarding process by:
- Reducing manual data entry
- Verifying key personal details more accurately (Name, SSN, DOB, Address, and Phone)
- Offering a mobile-friendly flow with fallback steps for document and selfie upload if needed
How It Works
- New users are prompted to verify their identity through Plaid when registering for a MyCast&Crew account
- They are guided through the new Plaid identity verification flow, where they enter key personal information safely
- If successfully verified, they will continue completing their profile and the onboarding paperwork as usual
- If Plaid cannot verify them initially, the system will prompt them to upload an ID document and take a selfie via their mobile device
- Once verified, they’ll resume registration. If they are still unable to verify after three attempts, they are directed to Cast & Crew support for assistance.
See more detailed steps in the article: Link