TEAMS to CAPS Integration FAQs

Your payroll services are moving to CAPS. Find answers to your questions here.

Q: Why is my payroll provider moving to CAPS?
A: As part of Cast & Crew’s commitment to enhancing your experience, improving security, and streamlining our services, your payroll processing will integrate with our sister company, CAPS.

Q: When will this change go into effect?
A: January 1, 2025

Q: What does this payroll processing change mean for me?
A: This change will bring you increased cybersecurity, access to enhanced tools and resources, and the same payroll expertise you know and love.

If you are a Live Entertainment/Music Tours Client - Your payroll will be processed under New Payroll Associates LLC, our dedicated Employer of Record entity for Live Entertainment clients.
If you are an Advertising/Commercial Client - Your crew payroll will be processed under New CAPS LLC, our dedicated Employer of Record entity for Commercial Crew clients.

Q: Will my SUTA and FUTA cutoffs be affected?
A: Not at all—we are intentionally timing this migration to fall on the first of the year, when all annual cutoffs reset

Q: What about my audits & invoices?
A: Audits and invoices will have a new look but with the same details (if you would like a sample, please let us know)

Q: What action do I need to take?
A: At this time, no action is needed from you. In November 2024, we will provide you with specific transition instructions, including any actions you need to take to prepare for this change. We’ll also provide details on how to access resources, including training for any new digital products.

Q: Who are my key points of contact?
A: If you have any questions, please reach out to our customer success team ttcclientsuccess@castandcrew.com