Support Center

Back to home

Support Center

MyCast&Crew U.S.

MyCast&Crew U.S.

Articles and videos to help you use MyCast&Crew

Getting Started

MyCast&Crew: Register For An Account (Desktop & Mobile)

MyCast&Crew: Landing Page Overview

MyCast&Crew Video: Submitting a New W-4

MyCast&Crew: Registering to Access Pay Stubs/W-2

Profile Updates

How can I update my username/email for my online portal?

How can I update or add my emergency contact?

How can I update my corporation address?

How do I update my name?

How do I update my address?

See more

Direct Deposit

MyCast&Crew: Sign Up For Direct Deposit

I just set up my direct deposit, why is my account number different?

Why was my direct deposit turned off?

How do I review the direct deposit information active on my account?

How can I add direct deposit to my business loan-out?

What if I can't find my bank institution on Plaid?

How do I set up micro-deposits?

How can I receive paper check stubs?

What if I want to send portions of my paycheck to multiple accounts?

Can I set up direct deposit for residual payments through MyCast&Crew?

Can Paying Agent employees set up direct deposit in MyCast&Crew?

What if I am a Loan-Out or have a Corporation?

What is Plaid?

See more

Password & Login Assistance

MyCast&Crew: Recover Your Password (Mobile & Desktop)

MyCast&Crew: Set Up Okta Verify App for MFA (Desktop)

MyCast&Crew: Set up Okta Verify App for MFA (Mobile)

MyCast&Crew: How to Reset Your Phone Number in Okta

MyCast&Crew: Set Up Voice Call Self-Service Password Recovery Method in Okta

MyCast&Crew: Set Up Text Message Self-Service Password Recovery Method in Okta

Multi-Factor Authentication Information

See more

Loan-outs

MyCast&Crew: Update or Add Loan-Out Information

MyCast&Crew: How to Add Direct Deposit for a Loan-Out Profile

Where can I get a copy of my W-9 and Letter of Indemnification forms?

What does it mean if the loan-out status is "Expired?"

My loan-out page is locked on my MyCast&Crew portal. How do I fix this?

See more

FAQ

How can I receive notifications about my pay stubs?

Have I been paid for a job already completed?

Are you looking for copies of your pay stubs?

Are you looking for pay stubs prior to 2018?

Are you looking for a missing check?

How do I access my W-2?

How can I update my W-4?

Are you trying to file exempt on your Federal W-4 but are unable to check off the box?

Can I delete a previously submitted W-4?

I can't update my W-4 because there is a lock, what does the lock mean?

See more