Studio+: Why did my file not upload successfully?

Find troubleshooting tips to successfully upload your payroll files in Studio+

Uploading files in Studio+ allows you to efficiently send your payroll files to your payroll coordinator to be processed in the system. However, there are a number of reasons why a file may not upload successfully. This article explains some of the most common reasons for file upload errors and provides tips on how to fix them. 

Here are some of the most common reasons why a file may not upload successfully: 

• Unstable/poor internet connection 
• File is password-protected or encrypted
• File did not pass the virus scan 

If you receive an email notification that your file did not upload successfully, try the following troubleshooting steps: 

• Check your internet connection. Having a stable internet connection can ensure the upload process is not interrupted. 
• Confirm the files are not password protected or encrypted. Studio+ is unable to upload files that are protected with a password. 

• Try uploading the files again. If the file still does not upload, try refreshing the page, try using a different browser, or try a different internet connection. 
• Contact Cast & Crew Product Support. If you have tried all of the troubleshooting steps above and your file still has not uploaded, contact customer support for assistance at studioplus.support@castandcrew.com. 

File upload errors can be frustrating, but they are usually easy to fix. By following the troubleshooting steps in this article, you should be able to resolve most file upload errors quickly and easily.