"Phone number required"

Learn what to do if you don't have a phone number associated with your account.

If you see this error message: 

This can be due to:

You do not have a phone number associated with your account and you set up Okta Verify as your form of multi-factor authentication (MFA) and password recovery method.

• Contact the Employee Help Desk using the phone number or email address you see on the screen.

You are not registered on the portal and attempted to log in.

• To register for the portal, click Start registration from the MyCast&Crew login screen.