Reach out. We're here.
Supporting our customers is one of our top priorities here at Cast & Crew. Whether you’re near our headquarters in Burbank, or on set on the opposite side of the world, we’re accessible.
Please find our Privacy Policy here.
Production Employee Help Desk
For production employees that need help with W-2s, paystubs, direct deposit, or logging in to the MyCast&Crew portal.
Phone: 888.570.4650 (in the U.S.)
Phone: 818.659.6455 (outside the U.S.)
Email: employeehelpdesk@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Weekend hours: 7:00 a.m. – 4:00 p.m. PT
Start+ and Hours+ Support
For production employees that need help with onboarding forms, timecards, or studio invoices.
Phone (U.S.): 818.860.7770
Phone (Canada): 416-324-9748 Option #3
Email: plussupport@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Weekend hours: 7:00 a.m. – 4:00 p.m. PT
Support Form: https://my.castandcrew.com/support
Studio+ Support
For any technical Studio+ help regarding timecards, edits, and access to payroll reports.
Phone (U.S.): 818.860.7770
Phone (Canada): 416-324-9748 Option #3
Email: studioplus.support@castandcrew.com
Business Hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Weekend Hours: 7:00 a.m. – 4:00 p.m. PT
PSL+ Support
Phone: 818.848.0999
Email: psl.support@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Emergency after-hours support (live paging service) 818-848-0999, option #2
DPO Support (U.S. based)
Phone: 888.570.6180 (Within the U.S.)
Phone: 818.450.2895 (Outside the U.S.)
Email: dpo.support@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 5:00 p.m. PT
DPO Support (U.K. based)
Phone: +44 (0)1753 630300 (U.K. phone number)
Email: support@sargent-disc.com
Business hours: Monday – Friday / 9:30 a.m. – 6:00 p.m. U.K. Time (2:30 a.m. – 11:00 a.m. U.S. Pacific Time)
onTime Support
For Production and Payroll Accountants that need help with timecards.
Phone: 647.797.4513
Email: ontimesupport@castandcrew.com
Business hours: Monday through Friday / 7:00 a.m. – 6:00 p.m. PT
Corporate headquarters (Burbank)
2300 Empire Avenue, 5th Floor, Burbank, CA 91504
Phone: 818.848.6022 Fax: 818.848.9556
Business hours: Monday – Friday / 8 a.m. – 5:00 p.m. PT
Payroll Inquiries
Email: info_payroll@castandcrew.com
Sales Inquiries
Phone: 818.525.3349
Email: info_sales@castandcrew.com
Albuquerque
4041 Jefferson Plaza NE, Suite 130
Albuquerque, NM 87109
Phone: 505.247.0868 Fax: 505.247.2495
Email: nm_staff@castandcrew.com
Atlanta
1349 West Peachtree Street NE, Suite 915
Atlanta, GA 30309
Phone: 470.582.1900 Fax: 770.642.0086
Email: payroll_atlanta@castandcrew.com
Baton Rouge
10000 Celtic Dr. O’Connor Bldg., Suite 709
Baton Rouge, LA 70809
Phone: 225.330.6122 Fax: 225.330.6123
Email: payroll_batonrouge@castandcrew.com
Hyderabad
Engineering and Development Office
L Block- B, 4th Floor - Melange Towers, Hi-tech City, Madhapur,
Hyderabad -500081. Telangana, India
Email: info_hyderabad@castandcrew.com
New York
1560 Broadway, Suite 701
New York, NY 10036
Phone: 818.848.6022 Fax: 818.848.9556
Email: employeehelpdesk@castandcrew.com
Toronto
555 Richmond Street West, Suite 1011,
PO Box 305, Toronto, ON M5V 3B1
Phone: 416.406.2768 Fax: 416.406.2722
Email: info_toronto@castandcrew.com
Vancouver
4259 Canada Way, Suite 250
Burnaby, BC V5G 1H1
Phone: 604.437.6363 Fax: 604.437.6362
Email: info_vancouver@castandcrew.com