We’re introducing Project Users, a new way to manage access across your Cast & Crew projects without involving Support. Find answers to common questions below.
-
Q: What is the Project Users page?
A: Project Users is a new page inside the Cast & Crew unified platform that gives Project Admins a single place to manage who has access to their project and what each person can do. From here, you can view all users on your project, add new ones, adjust permissions, and remove users when needed—all without contacting Cast & Crew Support. -
Q: Who will have access to this page?
A: Users with the Project Admin role will get access to the Cast & Crew Project Users page. Project Admins are set up initially during the project request process in Project Onboarding, but a Project Admin can also add other Project Admins once the project is live directly from the new Project Users screen in Cast & Crew’s New Experience. Once a user is granted Project Admin access, they will automatically be able to access the Project Users page when the project goes live. No setup or request is needed on your part. -
Q: How do I know if I have Project Admin permissions?
A: Contact your production team or our support team at plus.support@castandcrew.com to confirm. -
Q: How can I request Project Admin permissions?
A: If you'd like to be added as a Project Admin, reach out to your production team overseeing/in charge of the project request in Project Onboarding. They'll be able to grant you access directly. If you’re not sure who that is, contact plus.support@castandcrew.com and we’ll point you in the right direction. -
Q: I submitted a project request in Project Onboarding. How do I grant someone on my team Project Admin permissions?
A: Open the project request in Project Onboarding and navigate to the Users & Permissions section. From there, click Add Project User and follow the prompts to add them as a Project Admin. When you're done, make sure to save your changes and click Review & Submit to finalize. -
Q: Which products does this page cover?
A: The Project Users page covers the following Cast & Crew products:- Start+ (Onboarding)
- Hours+ (Timekeeping)
- Studio+ (File Management)
- Reporting+ (Reporting)
| Note: Crew members are managed separately through their respective onboarding workflows and will not appear on this page. |
-
Q: Do I need to do anything before the release?
A: No action is needed. Your access will be granted automatically based on your current Project Admin permissions. You do not need to submit a request, update your settings, or reach out to Support. -
Q: What if I have an access request ticket active with Support during the release?
A: If you have an active access request with Cast & Crew Support at the time the release goes live, your ticket will continue to be handled by the Support team and does not need to be resubmitted. Once your request is resolved, any future access changes can be managed directly from the Project Users page going forward. If you have questions about the status of an open ticket, contact plus.support@castandcrew.com. -
Q: Where can I learn more or get help?
A: A full walkthrough of the Project Users page will be available in the Cast & Crew Help Center after the release. Check back here for an updated link. You can also reach out to your Cast & Crew team at any time, or email plus.support@castandcrew.com with questions.