Overview
Q: What is Live Entertainment Onboarding?
A: It’s Cast & Crew’s digital solution that helps productions quickly bring crew on board and track their work hours, designed specifically for live event projects.
Q: Who is Live Entertainment Onboarding for?
A: Designed for Production Supervisors and crew in live event productions who want to digitally streamline onboarding, hiring workflows, and venue workforce management.
Q: What features and benefits should I expect from Onboarding and Timekeeping?
A:
• Contract-Based Rate Filtering
Prevent errors with rate-type filtering tied to actual crew contracts
• Updated Loan-Out Docs
Stay compliant with current Letter of Indemnification
• Searchable Reimbursements
Locate and manage reimbursements without scrolling
Q: How does Live Entertainment Onboarding make hiring and compliance easier?
A: The platform ensures payroll accuracy while keeping live entertainment productions compliant. Here’s how:
• Compliance-Ready Workflows: Supports onboarding docs and timekeeping rules aligned with union agreements, state labor laws, and production-specific policies.
Q: Is Live Entertainment Onboarding integrated with additional systems designed for the entertainment industry?
A: Yes. It’s an all-in-one digital solution fully integrated with MyCast&Crew and our CAPS system, backed by real people with decades of production experience.
MyCast&Crew
If a user already has a profile in MyCast&Crew, Live Entertainment Onboarding automatically pulls that information into the system. For example, if an employee has set up direct deposit in MyCast&Crew, their details will carry over and appear in Onboarding & Timekeeping.
CAPS
Actions in Live Entertainment Onboarding will automatically generate the information in CAPS - no manual entry required in CAPS. Any of the following actions can also be managed within Live Entertainment Onboarding:
• Create Projects
• Add Shoot Locations
• Create, Submit and Countersign Start Paperwork
• Create Batches
• Submit Batches
Q: What is the Admin-Initiated feature?
A: The Admin-Initiated feature in Live Entertainment Onboarding gives Production Supervisors greater control over project setup. Instead of relying on crew to enter details—which can sometimes lead to errors or extra cleanup—Supervisors can directly add crew members to a project and define key details such as union, occupation, rate, and start date.
This feature is available automatically—no setup required.
Getting Started
Q: How do I get started?
A: Getting started is simple. After the production company is set up in the system, both supervisors and crew will receive a link to onboard themselves:
1. Your team will receive onboarding support and a step-by-step guide to configure your project.
2. Digital onboarding packets can be customized to fit your needs.
Q: Is training or support included?
A: Yes. Training is included. You’ll have access to live sessions, help documentation, and on-demand videos for both supervisors and crew.
You can reach our support team anytime at OAT.support@castandcrew.com
We’re here to help ensure a smooth launch from day one.
CAPSCustomerSuccess@castandcrew.com