We updated the direct deposit experience in MyCast&Crew to make it easier to set up, manage, and understand how your payments are routed. Here's what you need to know.
What Changed
Q: What's different about direct deposit now?
A: The direct deposit page has been redesigned to give you a clearer, more organized view of all your payment accounts. A few key changes:
- Direct deposit now has its own dedicated page in the top navigation—no more hunting through your Profile to find it
- W-2 payments and loan-out payments each have their own clearly labeled section, so you always know which account is receiving which type of payment
- You can see at a glance whether each section is fully set up or still needs attention
- The bank connection process has been improved to be faster and more reliable
Q: Do I need to re-enter my bank information?
A: No. All your existing direct deposit information carried over automatically. You don't need to do anything unless you want to make changes.
Q: Where do I find direct deposit now?
A: Direct Deposit is now listed in the top navigation inside MyCast&Crew. Just click Direct Deposit from the menu to view or update your account(s).
Setting Up & Managing Your Accounts
Q: How do I add a bank account?
A: From the Direct Deposit page, click Get started or Add account under the relevant section (W-2 or loan-out). You'll be guided through a secure bank connection process using Plaid, which takes just a few minutes. You can connect up to 3 accounts. For more info, check out our detailed how-to guide here.
Q: Can I split my pay across multiple accounts?
A: Yes. You can connect up to 3 bank accounts and split your pay however you like. Use the drag-and-drop order to set which account receives your deposit first, and assign amounts or percentages to each. For more information, watch the video here.
Q: How long does it take for direct deposit to activate?
A: New direct deposit accounts can take up to 14 days to activate after they're added. During that time, you may receive a paper check for your first payment or two, which is completely normal. Once your account is active, future payments will go straight to your bank.
Q: Will I always receive my pay via direct deposit?
A: Direct deposit is available for most payments, but not all payment types are eligible. If a specific payment isn't eligible for direct deposit, a paper check will be mailed to you instead
Loan-Out Payments
Q: I have a loan-out. Do I need to set up a separate direct deposit for it?
A: Yes. Loan-out payments are paid to your company (like your LLC), not to you personally, so they need their own bank account configured. You'll see a separate 'Loan-out direct deposit' section on the page where you can add your loan-out bank account.
If you don't set up a loan-out direct deposit, those payments will be issued as a paper check.
Q: What if my loan-out isn't registered yet?
A: You'll need to register your loan-out company first before you can add a direct deposit account for it. From the Direct Deposit page, click Register loan-out to get started.
Troubleshooting
Q: My direct deposit looks different than before. Did something change?
A: Nope, but it has a new look! The page was redesigned to be clearer and easier to use. Your existing bank account information is still there, just displayed in the new layout. If you're having trouble finding something, contact support and we'll walk you through it.
Q: I set up direct deposit, but I'm still getting paper checks. Why?
A: There may be a couple of common reasons why you’re still receiving paper checks:
- Your new account may still be activating—this can take up to 14 days. Paper checks during this window are normal.
- The specific payment may not be eligible for direct deposit. In that case, a paper check is issued automatically.
If neither of those seems to be the issue, reach out to support, and we'll look into it.