Frequently Asked Questions
Self-service reporting for payroll, accounting, and workforce data — built for production
Overview
Q: What is Reporting+?
A: Reporting+ is a cloud-based reporting tool that gives you instant access to your payroll, accounting, and workforce data across one or multiple productions — based on your permissions.
You can choose from pre-built report templates for common reporting needs or build fully custom reports from scratch using data fields specific to each data source. Reporting+ puts reporting directly in your hands, so you can get the data you need without waiting on manual report requests.
Q: Who is Reporting+ for?
A: Reporting+ is designed for Studio Finance Executives, Production Accountants, and Live Entertainment and Commercials clients who need quick access to production and payroll data — whether for a single project or across multiple productions.
Q: What kind of data is available in Reporting+?
A: Reporting+ includes Cast & Crew payroll and accounting data (sourced from PSL+), as well as CAPSPay Payroll data for TTCO/CAPSPay clients. Available data includes:
- Payroll and labor cost breakdowns
- Employer and employee tax tracking
- Payroll deductions, union contributions, worker's comp, and sick pay
- Vendor spend, purchase order history, and payment data
- Crew demographics and onboarding information
- Invoice detail and wage breakdowns (CAPSPay clients)
Q: What reports are available?
A: Cast & Crew Payroll Reports:
- Vacation & Holidays
- Employee Roster
- Generic Census Detail
- Generic Census Summary
- Production Incentive – Illinois
- Film Tax Credit Employment Report – New York
- Payroll Register
Cast & Crew Accounting Reports (sourced from PSL+):
- PSL+ User Access
- Purchase Order List
- Ledger Bible
- Trial Balance
- Detailed Purchase Order History
- Vendor Listing
- Vendor Spend Summary by Project
- Vendor Payment History
CAPSPay Payroll Reports:
- Payroll Register – Employee Summary
- Payroll Register – Grand Total
- Payroll Register – Invoice Details
- Invoice Detail Breakdown
- Payee Wages Breakdown
- Wages by State
- Invoice Ledger Condensed
Q: What features are included in Reporting+?
A:
| Feature | Description |
| Payroll & Labor Reports | Comprehensive payroll data and labor cost breakdowns, including deductions, tax tracking, union contributions, and earnings by project. |
| Template Library | Pre-built templates for common reporting needs — get started immediately without building reports from scratch. |
| Custom Report Builder | Build reports from scratch using data fields specific to each data source, with advanced filter logic and fully configurable options. |
| Cross-Project Reporting | Run reports across multiple projects in a single view. |
| PSL+ Accounting Reports | Vendor spend, purchase order tracking, payment history, and trial balance reports sourced from PSL+. |
| CAPSPay Payroll Reports | Invoice detail breakdowns, wages by state, and payee compensation reports for Live Entertainment clients. |
| Export Options | Download reports as CSV, Microsoft Excel, or PDF. |
| Saved Reports | Save your most-used reports for easy access later. |
| Secure Access | SSO with multi-factor authentication protects access to sensitive crew data. |
Q: What are the key benefits of Reporting+?
A:
| Feature | Description |
| Self-Service Reporting | Pull your own reports without waiting for manual requests or toggling between systems. |
| Fast Activation | Provisioning typically take 24–48 hours. |
| Near Real-Time Insights | Data is refreshed each morning, so you have access to current crew and payroll data around the clock. |
| Historical Data | Access historical employee wage data for competitive crew rate analysis. |
| Multiple Download Formats | Export reports as CSV, Microsoft Excel, or PDF. |
Accessing Reporting+
Q: How do I access Reporting+?
A: If you were previously provisioned for Reporting+ Classic, you will automatically have access to the new Reporting+ when you log in to the new Cast & Crew experience. New users can be provisioned by contacting your Implementation Specialist or Reporting+ Support.
- Reporting+ Classic: Navigate to Reporting.castandcrew.com or My.castandcrew.com and click the Reporting+ link from the app selector.
- Reporting+ in the New Experience — Log in to the Cast & Crew experience and select Reporting+ from the left Global Navigation.
Q: Which web browsers does Reporting+ support?
A: Reporting+ is recommended on Chrome, but is also supported on Safari, Microsoft Edge, and Firefox. Be sure to enable pop-ups in your browser, as this is required to download reports from the application.
Q: Is Reporting+ available on mobile?
A: Reporting+ is not currently optimized for mobile or tablet. Given the volume of data fields available, a desktop browser provides the best experience.
Q: How many users can have access to Reporting+?
A: There is no limit to the number of users who can be added to a project. However, all users must be added by a Cast & Crew Administrator. To request additional users, contact your Implementation Specialist.
Q: How long does provisioning take?
A: Provisioning and training typically take 24–48 hours. Your Implementation Specialist will work with you to confirm the roles each user needs and which projects they should have access to.
Q: What if my organization has an existing standard of procedure (SOP) for user access?
A: If your organization has a defined SOP, all provisioning requests must be approved by the designated authorizers in accordance with that process before access is granted.
Using Reporting+
Q: How does Reporting+ work?
A: At the core of Reporting+ are data sources — collections of fields pulled from payroll and accounting databases that let you build reports for a specific subject area (e.g., payroll, onboarding, HR). Data is refreshed each morning between 4:00 am–7:30 am PT and includes data through 11:30 pm the night before.
Q: What is the basic workflow for building a report?
A: Log in to the Cast & Crew experience and navigate to Reporting+ from the left navigation menu.
Select a data source (e.g., Cast & Crew Payroll, CAPSPay, or PSL+).
Build a report from scratch, or start from a template.
Add, adjust, or filter columns as needed.
Preview the report, then export it as CSV, Excel, or PDF.
Q: Can I run reports across multiple projects?
A: Yes. Reporting+ supports both project-level and cross-project reporting, so you can view data across all of your productions in a single report
Q: How far back does historical data go for CAPSPay clients?
A: Reporting+ provides data from the point of the CAPS integration onward. For TTCO/CAPSPay clients, historical data is available starting January 1, 2025.
Q: What if I need payroll data before January 1, 2025?
A: If you need data predating the CAPS integration, please get in touch with your payroll coordinator directly. They can assist with fulfilling historical data requests.
Q: Why are Tax IDs (e.g., SSNs) displaying as masked in some reports?
A: In template-based reports, Tax IDs are currently displayed as masked, even for users previously configured to see unmasked values. Reports built directly from a data source do respect your configured access level. The product team is working to resolve this in an upcoming release.
Q: Is there a data dictionary available?
A: The data dictionary is currently available in Reporting+ Classic and is on the roadmap to be added to the new Reporting+ in a future release.
Q: Can I toggle back to Reporting+ Classic?
A: Yes. You can switch back to the classic experience using the toggle in the lower left-hand corner of the screen. You can also go directly to https://reporting.castandcrew.com in your browser.
Q: Are there features in Classic that are not yet available in the new Reporting+
A: A few Classic features are on the roadmap for the new Reporting+:
- Data dictionary
- Ability to duplicate a report
- Report scheduling
- Favorite a report
- Share a report
Support
Q: Who do I contact if I need help with Reporting+?
A: For any questions, troubleshooting, or support with Reporting+, please contact the Reporting+ Support team:
|
Reporting+ Support reportingplus.support@castandcrew.com |
The support team will answer your questions directly and escalate any issues internally as needed.