Frequently Asked Questions
Self-service reporting for payroll, accounting, and workforce data — built for production
Overview
Q: What is Reporting+?
A: Reporting+ is a cloud-based reporting tool that gives you instant access to your payroll, accounting, and workforce data across one or multiple productions, based on your permissions.
You can choose from pre-built report templates for common reporting needs or build fully custom reports from scratch using data fields specific to each data source. Reporting+ puts reporting directly in your hands, so you can get the data you need without waiting on manual report requests.
Q: Who is Reporting+ for?
A: Reporting+ is designed for Studio Finance Executives, Production Accountants, Sports, Live Entertainment, Music Venues and Commercials clients who need quick access to production, payroll, and onboarding data — whether for a single project or across multiple productions.
Q: What kind of data is available in Reporting+?
A: Reporting+ includes Cast & Crew payroll and accounting data (sourced from PSL+), CAPSPay Payroll data, and Custom Onboarding data for our Commercials and Live Entertainment clients. Available data includes:
- Payroll and labor cost breakdowns
- Employer and employee tax tracking
- Payroll deductions, union contributions, workers' comp, and sick pay
- Vendor spend, purchase order history, and payment data
- Crew demographics and onboarding information
- Invoice detail and wage breakdowns (CAPSPay clients)
- Onboarding & Timekeeping Self Service Custom Documents data
Q: Is there an additional cost for Reporting+?
A: No. Reporting+ is included as part of Cast & Crew's Service, Handling, and Tech Fee — there are no additional charges to access the platform.
Q: What reports are available?
A: Cast & Crew Payroll Reports:
- Vacation & Holidays
- Employee Roster
- Generic Census Detail
- Generic Census Summary
- Production Incentive – Illinois
- Film Tax Credit Employment Report – New York
- Payroll Register
Cast & Crew Accounting Reports (sourced from PSL+):
- PSL+ User Access
- Purchase Order List
- Ledger Bible
- Trial Balance
- Detailed Purchase Order History
- Vendor Listing
- Vendor Spend Summary by Project
- Vendor Payment History
CAPSPay Payroll Reports:
- Payroll Register – Employee Summary
- Payroll Register – Grand Total
- Payroll Register – Invoice Details
- Invoice Detail Breakdown
- Payee Wages Breakdown
- Wages by State
- Invoice Ledger Condensed
- Fringe Recap Summary
- Fringe Details Summary
Onboarding & Timekeeping
- Custom Onboarding Documents Data
Q: What features are included in Reporting+?
A:
| Feature | Description |
| Payroll & Labor Reports | Comprehensive payroll data and labor cost breakdowns, including deductions, tax tracking, union contributions, and earnings by project. |
| Template Library | Pre-built templates for common reporting needs — get started immediately without building reports from scratch. |
| Reports from Scratch | A custom report builder using data fields specific to each data source, with advanced filter logic and fully configurable options. |
| Cross-Project Reporting | Run reports across multiple projects in a single view. |
| PSL+ Accounting Reports | Vendor spend, purchase order tracking, payment history, and trial balance reports sourced from PSL+. |
| CAPSPay Payroll Reports | Invoice detail breakdowns, wages by state, and payee compensation reports for Live Entertainment clients. |
| Export Options | Download reports as CSV, Microsoft Excel, or PDF. |
| Report Runs | A live audit log of all report activity. |
| Scheduled Reports | Schedule any saved report to run automatically at the time you choose. Download it via email and every run is also saved on the Report Runs page. |
| Secure Access | SSO with multi-factor authentication protects access to sensitive crew data. |
| Onboarding & Timekeeping | Commercials & Live Entertainment clients can download data from self-service custom documents. |
Q: What are the key benefits of Reporting+?
A:
| Feature | Benefit |
| Payroll & Labor Reports | Stay on top of labor costs, tax obligations, and union compliance without waiting on manual report requests. |
| Template Library | Skip the setup — pre-built templates get you to the data you need in minutes. |
| Reports from Scratch | Build exactly the report you need using your own filters, fields, and parameters — no workarounds, no compromises. |
| Cross-Project Reporting | See the full picture across all your productions in a single report — no more toggling between projects. |
| PSL+ Accounting Reports | Manage vendors, track purchase orders, and monitor financial health — all in one place. |
| CAPSPay Payroll Reports | Access invoice details, state wage breakdowns, and payee data on demand — built for the way Live Entertainment teams work. |
| Export Options | Download in the format that fits your workflow — CSV, Excel, or PDF, no reformatting required. |
| Report Runs | Know exactly what was run, when, and by whom — a complete audit trail of all reporting activity. |
| Scheduled Reports | Set it and forget it — reports run automatically on your schedule and land in your inbox, ready to use. |
| Secure Access | Sensitive payroll and crew data stays protected at every level with SSO and multi-factor authentication. |
| O&T Custom Onboarding Documents Data | No back-and-forth with your Cast & Crew team. |
Q: Are there any limitations I should know about?
A: Here are a few things to keep in mind as you get started:
- Excel row limit: Excel downloads are capped at 1 million rows. If your report exceeds that, export as PDF, which has no row limit.
- Template column structure: Some pre-built report templates have fixed columns, but filters remain fully customizable so you can still narrow data to exactly what you need.
- Data access changes: Users cannot modify their own data access permissions. To update access, contact Reporting+ Support or your Implementation Specialist.
Accessing Reporting+
Q: How do I access Reporting+?
A: If you were previously provisioned for Reporting+ Classic, you will automatically have access to the new Reporting+ when you log in to the new Cast & Crew experience. New users can be provisioned by contacting your Implementation Specialist or Reporting+ Support.
Once provisioned, you will receive an activation email, which will prompt you to create a login account. Simply log in to the Cast & Crew experience and select Reporting+ from the left Global Navigation.
Q: Is there anything my organization needs to have in place before I can be provisioned?
A: Yes. Reporting+ requires designated authorizers’ approval before provisioning can begin. If you're unsure whether your organization has approved access, your Reporting+ Support or Implementation Specialist can help confirm your organization's status and next steps.
Q: How long does provisioning take?
A: Provisioning and training typically take 24–48 hours. Reporting+ Support or your Implementation Specialist will work with you to confirm the roles each user needs and which projects they should have access to.
Q: What if my organization has an existing standard of procedure (SOP) for user access?
A: If your organization has a defined SOP, all provisioning requests must be approved by the designated authorizers in accordance with that process before access is granted.
Company-level admins are required to access Onboarding & Timekeeping Custom Onboarding Data.
Q: How many users can have access to Reporting+?
A: There is no limit to the number of users who can be added to a project. However, all users must be added by a Cast & Crew Administrator. To request additional users, please contact Reporting+ Support or your Implementation Specialist.
Q: Can users access all templates in Reporting+ or is access restricted?
A: Access is role-based. Users provisioned only for Onboarding & Timekeeping will see only Onboarding & Timekeeping-related templates. Users with payroll permissions can access additional financial reports, keeping Onboarding & Timekeeping and payroll data separated by role.
Q: Do I need to be on PSL+ to access the accounting reports in Reporting+?
A: Yes. The accounting reports in Reporting+ — including vendor spend, purchase order history, and trial balance — are sourced from PSL+, Cast & Crew's production accounting system. These reports are only available to clients whose productions are set up on PSL+. If you're unsure whether PSL+ is part of your setup, reach out to your Implementation Specialist.
Q: For Custom Onboarding Data from Onboarding & Timekeeping, can company-level admins view aggregated data, or individual client responses?
A: Both, depending on where you look. To view aggregated data across clients, you need Reporting+, which supports that broader reporting use case. Company-level admins can view individual responses directly within Onboarding & Timekeeping.
Q: Which web browsers are preferred when using Reporting+?
A: Reporting+ is recommended on Chrome, but is also supported on Safari, Microsoft Edge, and Firefox. Be sure to enable pop-ups in your browser, as this is required to download reports from the application.
Q: Is Reporting+ available on mobile?
A: Reporting+ is not currently optimized for mobile or tablet. Given the volume of data fields available, a desktop browser provides the best experience.
Using Reporting+
Q: How does Reporting+ work?
A: At the core of Reporting+ are data sources — collections of fields pulled from payroll and accounting databases that let you build reports for a specific subject area (e.g., payroll, onboarding, HR). Data is refreshed each morning between 4:00 am–7:30 am PT and includes data through 11:30 pm the night before.
Q: What is the basic workflow for building a report?
A: Log in to the Cast & Crew experience and navigate to Reporting+ from the left navigation menu.
Build a report from scratch, or start from a template.
Add, adjust, or filter columns as needed.
Preview the report, then export it as CSV, Excel, or PDF.
Q: Can I run reports across multiple projects?
A: Yes. Reporting+ supports both project-level and cross-project reporting, so you can view data across all of your productions in a single report
Q: How far back does historical data go for CAPSPay clients?
A: Reporting+ provides data from the point of the CAPS integration onward. For TTCO/CAPSPay clients, historical data is available starting January 1, 2025.
For CAPSPay Payroll data, historical data is available starting January 1, 2025. If you need data predating this date, please contact your payroll coordinator directly. They can assist with fulfilling historical data requests.
Custom Onboarding Data from Onboarding & Timekeeping was established in Q3 2026; therefore, there is no historical data available.
Q: Can I access Social Security Numbers (SSNs) in Reporting+?
A: Yes — with a few important details on how this works.
Reporting+ is designed with data security as a priority. SSN visibility is controlled at the individual user level and must be explicitly enabled by our Support team before any full SSN data is accessible. This ensures that sensitive employee information is never exposed by default.
Here's how it works depending on the report type:
- Custom reports (built from scratch): Full SSN visibility is available when using the CAPS Invoice data source, provided it has been enabled for your user profile by Reporting+ Support. Once configured, SSN data will appear automatically in reports you build — no additional steps needed on your end.
- Pre-built report templates: Full SSN is not yet available in template-based reports. Templates currently display only the last four digits of an employee's SSN. Full SSN support for templates is on the product roadmap.
To request or confirm SSN access for a user, contact Reporting+ Support. The Support team can verify current settings and configure access at the individual user profile level.
Q: Is there a user guide or training resource available?
A: Yes. Please visit the Cast & Crew Help Center for helpful articles and videos on Reporting+.
Support
Q: Who do I contact if I need help with Reporting+?
A: For any questions, troubleshooting, or support with Reporting+, please contact the Reporting+ Support team:
|
Reporting+ Support reportingplus.support@castandcrew.com |
The support team will answer your questions directly and escalate any issues internally as needed.