New users who are added to one of Cast & Crew's products, such as Start+, Hours+, Studio+, and ETC, are required to create an account with MyCast&Crew, the digital hub for all Cast & Crew products.
You will receive an email invitation to the project you are working on. Click Activate my Account to begin the registration process:
Next, you will be taken through the account activation steps Click Get started:
Create a password for your account:
Next, you’ll be asked to verify a phone number which will be used to securely recover your password if you forget it in the future. Choose text or voice for your preferred method of verification.
| Note: You'll automatically be enrolled in both text and voice verification after you add your phone number for text. Voice option will only enroll you in voice verification. |
Input your phone number and click Text me or Call me to receive a verification code via text or voice. You can add an extension if needed.
Input the verification code, click Verify, and enroll in text and voice. If you do not receive a code after 30 seconds, click Text me again. If you choose the voice option, you can choose to Verify and enroll in voice only.
Review the confirmation page, where you will find the email associated with your account. We recommend making a note of this, so you don’t forget it.
Click Go to MyC&C dashboard (or Log in to My Cast & Crew dashboard if you're on a desktop) to navigate to the login page.
Enter your new password and click Sign In:
Read the terms and conditions you are prompted with on the next screen and click Accept.
Next, you’ll complete your profile setup. Click Get Started:
Cast&Crew uses Plaid to verify your identity. Over the next few steps, Plaid will request information from you to verify your identity. Click Continue, to begin the verification process:
Enter your phone number and enter the verification code you receive via text message:
Enter your first and last name, date of birth, home address, and SSN:
You will receive a success message stating your identify verification is complete. Click Next to complete your MyCast&Crew profile:
On the following screen it will display your information based on your identity verification. Click Next:
Set your address on the following screen with the option to save it as your permanent address. Click Next:
Enter your emergency contact and click Next:
Lastly, verify your profile updates. If all information is correct, click Finish Profile Update:
Congrats! Your profile is completed. From this screen, you can choose to Add a Loan-Out and Submit a W-4:
If Identity Verification Fails
If Plaid is unable to verify your identity, you will be taken through the following steps to verify your ID documents via Plaid.
To begin the ID verification process, you will use your smartphone camera to scan the QR code on the screen:
You will be prompted to look at your smartphone to continue the verification process. On your phone, select with identity document you will be taking a photo of:
Then, take the photo of the front of your identity document:
Next, take a photo of the back of your identity document:
Plaid will then scan your documents to verify your identity:
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Note: If Plaid can’t scan your ID, you will be prompted to try again. You will have two more attempts before having to contact Cast&Crew support: |
Once you are complete with the document verification, you will be asked to take a selfie your mobile device as part of the verification process. Plaid will verify that the selfie submitted is a live video of a real human and matches with the photo in the document provided.
Once your ID and selfie submitted are verified by Plaid, you will receive a success message and then be taken to the Cast&Crew confirmation page:
From here, you will click Next and finish confirming your information for your MyCast&Crew profile, found in the steps at the beginning of this article.