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FAQ (Employee Helpdesk)
MyCast&Crew
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MyCast&Crew Canada
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Getting Started
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Start+ Canada
Hours+
Getting Started
Working with Timecards
Reports
Studio+
Getting Started
User Management
Payroll Management
Project Management
PSL+
ETC
ETC Employees
ETC Admins
Allocations
Digital Purchase Order (DPO)
DPO Administration Section
Getting Ready for Digital
Forms and Resources
FAQ (Employee Helpdesk)
How can I update my information and access my documents?
Direct Deposit
How do I get paid?
Paid Family and Medical Leave
Multi-Factor Authentication
What's New
MyCast&Crew Release Notes
Start+ Release Notes
Hours+ Release Notes
onTime™ Release Notes
Studio+ Release Notes
Contact
Back to home
Support Center
FAQ (Employee Helpdesk)
MyCast&Crew
Getting Started
MyCast&Crew Canada
Password & MFA Help
Start+
Getting Started
Offers
Start+ Canada
Hours+
Getting Started
Working with Timecards
Reports
Studio+
Getting Started
User Management
Payroll Management
Project Management
PSL+
ETC
ETC Employees
ETC Admins
Allocations
Digital Purchase Order (DPO)
DPO Administration Section
Getting Ready for Digital
Forms and Resources
FAQ (Employee Helpdesk)
How can I update my information and access my documents?
Direct Deposit
How do I get paid?
Paid Family and Medical Leave
Multi-Factor Authentication
What's New
MyCast&Crew Release Notes
Start+ Release Notes
Hours+ Release Notes
onTime™ Release Notes
Studio+ Release Notes
Contact
FAQ (Employee Helpdesk)
Call | 888.570.4650 (U.S.) or 818.659.6455 (outside U.S.)
Email | employeehelpdesk@castandcrew.com
Hours of Operation | Mon - Fri 7am - 6pm PT
How can I update my information and access my documents?
How do I update my name?
How do I update my address?
Need help with Verification of Employment?
How do I access my W-2?
How do I update my W-4 information or status?
See more
Direct Deposit
How do I set up or update the direct deposit information on my account?
How do I review the direct deposit information active on my account?
Can Canadian employees set up direct deposit in MyCast&Crew?
What if I can't find my bank institution on Plaid?
How can I receive paper check stubs?
What if I want to send portions of my paycheck to multiple accounts?
How do I set up micro deposits?
Can I set up direct deposit for residual payments through MyCast&Crew?
Can Paying Agent employees set up direct deposit in MyCast&Crew?
What if I am a Loan Out or have a Coporation?
What is Plaid?
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How do I get paid?
Can I get my pay stub?
Need a check re-issued?
Questions about Garnishments or Residuals?
Questions about Contributions or MBI?
I am a production employee paid by CAPS. Where do I find support-related information?
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Paid Family and Medical Leave
How do employees fill out NYPFL waivers?
Can I get more information on paid family and medical leave?
Multi-Factor Authentication
What is MFA?
Why have you added multi-factor authentication to the MyCast&Crew login?
What methods of multi-factor authentication can I use to log in?
Do I have to authenticate every time I login?
Do I have to use MFA to access my information?
How do I set up multi-factor authentication with SMS Authentication?
How do I set up multi-factor authentication with Voice Call Authentication?
How do I set up multi-factor authentication with Okta Verify?
How do I update my security question and/or MFA?
How To: Okta - Multifactor Authentication (MFA)
Having trouble logging in?
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