Reach out. We're here.
Supporting our customers is one of our top priorities here at Cast & Crew. Whether you’re near our headquarters in Burbank, or on set on the opposite side of the world, we’re accessible.
Production Employee Help Desk
For production employees that need help with W-2s, paystubs, direct deposit, or logging in to the MyCast&Crew portal.
Phone: 888.570.4650 (in the U.S.)
Phone: 818.659.6455 (outside the U.S.)
Email: employeehelpdesk@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Weekend hours: 7:00 a.m. – 4:00 p.m. PT
Start+ and Hours+ Support
For production employees that need help with onboarding forms, timecards, or studio invoices.
Phone (U.S.): 818.860.7770
Phone (Canada): 416-324-9748 Option #3
Email: plussupport@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Weekend hours: 7:00 a.m. – 4:00 p.m. PT
Support Form: https://my.castandcrew.com/support
Studio+ Support
For any technical Studio+ help regarding timecards, edits, and access to payroll reports.
Phone (U.S.): 818.860.7770
Phone (Canada): 416-324-9748 Option #3
Email: studioplus.support@castandcrew.com
Business Hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Weekend Hours: 7:00 a.m. – 4:00 p.m. PT
PSL+ Support
Phone: 818.848.0999
Email: psl.support@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 7:00 p.m. PT
Emergency after-hours support (live paging service) 818-848-0999, option #2
DPO Support (U.S. based)
Phone: 888.570.6180 (Within the U.S.)
Phone: 818.450.2895 (Outside the U.S.)
Email: dpo.support@castandcrew.com
Business hours: Monday – Friday / 7:00 a.m. – 5:00 p.m. PT
DPO Support (U.K. based)
Phone: +44 (0)1753 630300 (U.K. phone number)
Email: support@sargent-disc.com
Business hours: Monday – Friday / 9:30 a.m. – 6:00 p.m. U.K. Time (2:30 a.m. – 11:00 a.m. U.S. Pacific Time)
onTime Support
For Production and Payroll Accountants that need help with timecards.
Phone: 647.797.4513
Email: ontimesupport@castandcrew.com
Business hours: Monday through Friday / 7:00 a.m. – 6:00 p.m. PT
Corporate headquarters (Burbank)
2300 Empire Avenue, 5th Floor, Burbank, CA 91504
Phone: 818.848.6022 Fax: 818.848.9556
Business hours: Monday – Friday / 8 a.m. – 5:00 p.m. PT
Payroll Inquiries
Email: info_payroll@castandcrew.com
Sales Inquiries
Phone: 818.525.3349
Email: info_sales@castandcrew.com
Albuquerque
4041 Jefferson Plaza NE, Suite 130
Albuquerque, NM 87109
Phone: 505.247.0868 Fax: 505.247.2495
Email: nm_staff@castandcrew.com
Atlanta
1349 West Peachtree Street NE, Suite 915
Atlanta, GA 30309
Phone: 470.582.1900 Fax: 770.642.0086
Email: payroll_atlanta@castandcrew.com
Baton Rouge
10000 Celtic Dr. O’Connor Bldg., Suite 709
Baton Rouge, LA 70809
Phone: 225.330.6122 Fax: 225.330.6123
Email: payroll_batonrouge@castandcrew.com
Hyderabad
Engineering and Development Office
L Block- B, 4th Floor - Melange Towers, Hi-tech City, Madhapur,
Hyderabad -500081. Telangana, India
Email: info_hyderabad@castandcrew.com
New York
1560 Broadway, Suite 701
New York, NY 10036
Phone: 818.848.6022 Fax: 818.848.9556
Email: employeehelpdesk@castandcrew.com
Toronto
555 Richmond Street West, Suite 1011,
PO Box 305, Toronto, ON M5V 3B1
Phone: 416.406.2768 Fax: 416.406.2722
Email: info_toronto@castandcrew.com
Vancouver
4259 Canada Way, Suite 250
Burnaby, BC V5G 1H1
Phone: 604.437.6363 Fax: 604.437.6362
Email: info_vancouver@castandcrew.com